Frequently Asked Questions
What is Webtrainr?
Webtrainr is a hosted online training platform which is customized to your business needs and brand.
Who should use Webtrainr?
Any business that want to deliver online training to their employees, contractors and customers.
Can I add my own training modules?
Absolutely! You can add written courses, product updates, video instructions and much more. We just host the training for you in one convenient online portal.
How is my training portal customized?
Your online training portal is customized with your own URL, logo and brand colours.
How many users can I have?
You can add as many as you like. Start small and build up over time.
What types of payment do you accept?
For your convenience, we accept Visa, MasterCard, American Express, and Discover Card. We only accept payments online, which allows you to access the necessary files and support site immediately after purchase.
Do I need to renew my membership?
Webtrainr is an annual membership. An active membership is needed in order to host your customized online training portal and courses.
Do you offer refunds?
Refunds are only offered if your customized online training portal has not yet commenced development. Refunds are not available for on-demand training modules if there has been any activity by a user.
Can I cancel my hosted training platform?
You will continue to have access, including to all purchased training modules, for the period that has already been paid for. For example, if you purchased 12 months access and you cancel after 6 months, then you will still have access until your selected membership expires after 12 months.
Where can I find an invoice for my purchase?
An invoice should have been sent to you on purchase. You can also download a copy from the account area (Make sure that you are logged into your account first).
Are the training modules mobile responsive?
Yes. Your employees can view their training on mobile devices includes smart-phones and tablets in addition to desktop.
How long will it take to build my customized training platform?
Usually 5 - 10 business days from when we receive your logo, brand colours and preferred 'off-the-shelf' training modules.
Will my training platform be secure?
Webtrainr uses secure cloud hosting with built-in SSL. You can trust that your training portal and contents are safe. We also complete daily backups of your site.
Do the training modules include completion certificates?
All of our 'done-for-you' training modules include a certificate of competency when the assessment has been successfully completed by a participant.
What URL can I have for my training portal?
We suggest an extension of your business name as your URL. For example, MarysCakesTraining.com, Topcutmeatstraining.com, doughmakerstraining.com. If you already have a website, you can simply add a training or employee link to your training portal.
Can you develop training modules for us?
Sure thing. We are happy to provide you with a quote on developing your own customized training modules.
Do you offer free trials?
We do not offer free trials. If you would like to take a look at a sample online training portal we are happy to provide you access. Please just contact us here.